Privacy Policy

Effective Date: April 7, 2025

1. Introduction

Welcome to Nido AI (“we,” “our,” “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nidoai.app, use our platform, or engage with any other media forms, media channels, mobile websites, or mobile applications related or connected thereto (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. What is Nido?

Nido is a hybrid between a personal CRM and a note-taking platform, designed to help you store, recall, and act on relationship context. It captures memory through text, voice, uploads, and links and turns that memory into structured insights, journal entries, templates, and actionable tasks using large language models (LLMs). Nido integrates with your workflows (e.g., email, calendar) to assist in strategic planning and day-to-day relationship management.

3. Information We Collect

a. User-Provided Information

We may collect personally identifiable information that you voluntarily provide to us when registering for our Services, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services, or otherwise contacting us. This information may include:

  • Name, email, and login credentials
  • Contact and company names you create or mention
  • Notes, journal entries, attachments, meeting summaries, and templates
  • Tasks, reminders, and LLM-generated content you choose to store

b. Connected Data

If you integrate your email, calendar, or other tools, Nido may ingest relevant communications and metadata to enhance your service. New senders become suggested contacts.

c. Usage, Device & LLM Information

To improve our services and AI capabilities, we collect technical data and AI interaction logs. This includes browser information, usage patterns, and anonymized traces of interactions with our AI systems during our testing phase. This data helps us enhance the performance and accuracy of our AI features. We collect:

  • Browser Type
  • Operating System
  • IP Address
  • Access Times
  • Pages Viewed
  • Anonymized AI Interaction Logs
  • LLM Response Quality Metrics

d. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

4. AI and Language Model Use

Nido uses large language models (LLMs) to process your memory context, create summaries, assist with writing, identify trends, and power intelligent workflows.

  • Your data is only processed through LLMs to support features you actively use
  • Outputs from LLMs are used to improve our service and user experience
  • We do not currently use your content to train foundation models
  • We opt out of sharing your content with third parties for training purposes

5. How We Use Your Information

We use the collected information for various purposes, including:

  • To Provide and Maintain Our Services: Ensuring the functionality and performance of the Services.
  • To Improve Our Services: Analyzing usage patterns to enhance user experience.
  • To Communicate with You: Sending updates, newsletters, marketing materials, and responding to inquiries.
  • To Process Transactions: Handling payments and providing customer support.
  • To Integrate Data: Enhancing platform functionalities by integrating data from third-party services.
  • To Comply with Legal Obligations: Meeting regulatory requirements and enforcing our policies.

6. How We Share Your Information

a. With Service Providers

We may share your information with third-party service providers that perform services on our behalf, such as:

  • Google Analytics: For analyzing website traffic and usage.
  • Payment Processors: To handle payment transactions.
  • Email Service Providers: To manage email communications.
  • LLM Providers: To power our AI features.

b. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

c. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

d. With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

7. Security and Subprocessors

We use industry-standard encryption and secure infrastructure to protect your data at rest and in transit. We use a limited set of subprocessors to support our operations and perform necessary tasks. A full list is available upon request.

8. Data Storage and Security

a. Data Storage

Your information is stored on secure servers located in the United States. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

b. Data Security

We use industry-standard security measures, including encryption, firewalls, and secure socket layer (SSL) technology, to protect your personal information during transmission and storage.

c. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You may request the deletion of your personal data under certain circumstances.
  • Restriction of Processing: You can request that we restrict the processing of your personal data.
  • Objection: You can object to the processing of your personal data for certain purposes, such as direct marketing.
  • Automated Decision-Making: You have the right to object to automated decision-making and profiling.

10. Cookies and Tracking Technologies

a. Types of Cookies We Use

  • Essential Cookies: Necessary for the operation of the Services.
  • Performance Cookies: Collect information about how visitors use the Services.
  • Functionality Cookies: Allow the Services to remember choices you make.
  • Targeting/Advertising Cookies: Used to deliver relevant advertisements to you.

b. Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services.

11. Children's Privacy

Our Services are not intended for individuals under the age of 13. We don't knowingly collect personal information from children under 13. If we become aware that we've collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure that your data remains protected in accordance with this Privacy Policy.

13. Third-Party Services and Integrations

a. Google Analytics

We use Google Analytics to monitor and analyze usage trends for our Services. Google Analytics collects information such as your IP address, browser type, operating system, and pages visited. This data helps us understand how users interact with our Services and improve them accordingly.

Google's Privacy Policy: https://policies.google.com/privacy

b. Other Third-Party Services

We may use other third-party services to support our operations. Each service's specific data practices are outlined in their respective privacy policies.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated Effective Date. You are advised to review this Privacy Policy periodically for any changes. Continued use of our Services after the posting of changes constitutes your acceptance of such changes.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By Email: [email protected]